Purchasing from BRFC Direct is a simple and straightforward process. Here are some of the most common questions we get asked by our customers.

How long does delivery take?

We aim to dispatch goods the same day or the day after the order is received (excluding weekends and holidays). Therefore, UK customers can expect to receive orders in around three days, and overseas customers can expect to receive orders in between five and seven working days.

My order hasn't arrived - why not?

If you have not received your order after 14 days (UK) or 21 days (overseas) please call 0117 9524007 or 0117 9096648 option 1 (+44117 9096648) during office hours.

Is there a weight limit to what I can purchase?

No, although we will not post certain items due to their size. If you attempt to purchase an item that we don't post then you will be asked to collect it from the Memorial Stadium at the checkout stage.

Which countries do you ship to?

We delivery anywhere in the world, although for security reasons, orders from certain areas with a history of high risk are sometimes held back whilst additional checks are made.

Do you deliver to any address?

Yes. The ability to specify a different shipping address means orders can be received at work and elsewhere.